Privacy Policy

1. Information We Collect

When you join the Chilli India VIP Club, we collect your name, Australian mobile number (WhatsApp), and suburb. This information is provided voluntarily by you through our registration form.

2. How We Use Your Information

We use your information to:

• Send your VIP welcome reward and unique reward code via WhatsApp
• Send exclusive VIP offers, promotions, and seasonal rewards via WhatsApp
• Notify you of new menu items, events, and branch news relevant to you
• Record your reward redemptions to prevent duplicate use

Your reward code is sent exclusively to the WhatsApp number you provide at registration. No reward codes are sent by email or any other channel.

3. How We Store Your Information

Your information is stored securely in our cloud database, hosted in Australia. Access is restricted to authorised Chilli India staff only.

4. WhatsApp Communications

By joining the VIP Club, you consent to receiving WhatsApp messages from Chilli India containing offers, promotions, and reward notifications. You can opt out at any time by replying STOP to any WhatsApp message from us. We will honour all opt-out requests promptly.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with our messaging service provider solely to deliver WhatsApp messages on our behalf, under strict confidentiality obligations.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information from our database
• Withdraw your marketing consent at any time (reply STOP)

To exercise any of these rights, contact us at the address below.

7. Contact

For privacy enquiries, contact Chilli India via your nearest branch or email hello@chilliindia.com.au.